Cancellation/Rescheduling/No Show Policy
Once you have scheduled and your payment is made, your appointment is confirmed and set. There are no refunds in full unless Barb is unable to conduct your session for any reason. All readings will be conducted solely upon the discretion of Barb Mather. If for any reason Barb decides the reading should not take place, she maintains the right to refuse services. Barb will not read for someone who is under the influence of drugs (prescribed or not prescribed) or alcohol. There is no refund if you arrive for your session (phone, video or in-person) under the influence of drugs or alcohol.
TO RESCHEDULE: If, for any reason, you need to reschedule an appointment with Barb, please contact her office at least 48 hours prior to your appointment time. If less than 48 hours notice is given or if there is a no-show, a 50% fee will be charged to reschedule. Appointments missed due to emergencies, weather or extenuating circumstances will be evaluated on an individual basis by Barb.
TO CANCEL: Once you have scheduled and your payment is made, your appointment is confirmed and set. There are no refunds in full unless Barb is unable to conduct your session for any reason. If you change your mind and prefer to cancel anyway after confirming with payment, the refund will be given minus a $50.00 cancellation fee.
NO SHOW/LATE: Please be sure to be on-time and ready for your appointment. For 45-60 minute sessions only, Barb will honor the balance of the appointment up to 15 minutes past your scheduled time if you are running late. Following that, the appointment will be seen as a no show. This does not apply to 30-minute sessions, as Barb does not like to rush through sessions.
Thank you in advance for your understanding and consideration!