Your appointment is confirmed with your payment. There are no refunds in full unless Barb is unable to conduct your session for any reason. In the rare instance you do not recognize any information coming through in the first 15 minutes of your sitting, you may request that Barb stop the reading (Barb may as well), and your fee will either be refunded, or you may choose to be rescheduled to try again.
This policy is for individual sittings only, and pre-session guidelines sent prior to the appointment must be agreed to and complied with (i.e., you understand what to expect during a session with Barb, and if you have children, please make sure someone else is taking care of them and you are uninterrupted, etc.).This refund policy does not apply for group sittings.This policy is in place as, although it is rare to not connect, there are different reasons a connection may not be made, and Barb wants you to be comfortable in choosing her for your sitting.
No video recordings are allowed unless previously agreed upon. You may record your phone sessions yourself.
Once you have scheduled and your payment is made, your appointment is confirmed and set. There are no refunds in full unless Barb is unable to conduct your session for any reason. All readings will be conducted solely upon the discretion of Barb Mather. If for any reason Barb decides the reading should not take place, she maintains the right to refuse services. Barb will not read for someone who is under the influence of drugs (prescribed or not prescribed) or alcohol. There is no refund if you arrive for your session (phone, video or in-person) under the influence of drugs or alcohol.
TO RESCHEDULE: If, for any reason, you need to reschedule an appointment with Barb, please contact her office at least 48 hours prior to your appointment time. If less than 48 hours notice is given or if there is a no-show, a 50% fee will be charged to reschedule. Appointments missed due to emergencies, weather or extenuating circumstances will be evaluated on an individual basis by Barb.
TO CANCEL: Once you have scheduled and your payment is made, your appointment is confirmed and set. There are no refunds in full unless Barb is unable to conduct your session for any reason. If you change your mind and prefer to cancel anyway after confirming with payment, the refund will be given minus a $50.00 cancellation fee.
NO SHOW/LATE: Please be sure to be on-time and ready for your appointment. For 45-60 minute sessions only, Barb will honor the balance of the appointment up to 15 minutes past your scheduled time if you are running late. Following that, the appointment will be seen as a no show. This does not apply to 30-minute sessions, as Barb does not like to rush through sessions.
Thank you in advance for your understanding and consideration!